13KGHT73 Frequently Asked Questions for Texas Tea Products
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Frequently Asked Questions for Texas Tea Products

Please refer to the following information in regards to the frequently asked questions we receive about Texas Tea Hair and Beard Care Products.

    How long does shipping take to receive my order?

    First-Class Package: 2-5 Business Days Once Processed (M-F, excluding weekends and holidays).

    Priority Mail: 1-2 Business Days Once Processed (M-F, excluding weekends and holidays).

    Military APO/AFO: Please allow 2-3 weeks for delivery once your order is processed.

    International: Shipping time varies based on location, the weight of your package and the shipping service selected.

    Can women use Texas Tea hair care products?

    Yes! We love our Curlfriends! Our products are unisex and can be used by women of all hairstyles! Check out our collection and let us know what you think!

    How long does Texas Tea last?

    Because we use the highest all natural ingredients, our products have a 2 year shelf life!

    However, keep in mind that you should never dip wet hands into our products because water can shorten the life span of our beloved Texas Tea products!

    What Methods of Payment are Accepted?

    The following methods of payment are accepted:

    ⭕ All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc.

    ⭕ Pre-Paid Debit Cards

    ⭕ PayPal

    ⭕ Amazon Pay

    ⭕ Apple Pay

    ⭕ Google Pay

    ⭕ Coinbase Commerce

    Do you offer samples of your products?

    Unfortunately, we do not offer samples at this time, but we do offer discounts.

    If you want to try a few of our products discounted, please join our VIP program via mobile phone.

    Do you all offer same day shipping?

    Orders placed on/before 3:00 PM CST M-F will receive same-day shipping.

    Where is my tracking number or information?

    All orders will receive full tracking information via email and/or SMS text once your order is processed and ready to be shipped.

    Can I change my address after I place my order?

    If you contact us before your order is processed, we will update your shipping information for free; however, if you incorrectly enter your address after we have processed your order, we will have to charge you the postage and packing cost for having to reprint your shipping label.

    If your order was already shipped, we will not be able to offer a refund or reship the product until we receive the order back from the shipping company due to an incorrect address delivery failure.

    We ask that you please make sure you enter your address correctly the first time.

    Will I have to pay a duty, import fee or import tax for international orders?

    No. There will be no payment of import tax on the JustinTimeJLew website; however, you, as the customer, are the importer of record, and you MUST comply with all rules and regulations of your destination country.

    Orders shipped outside of the United States may be subject to import tax, which are levied once a shipment reaches the destination country.

    Can you provide more information about your ingredients?

    We use natural ingredients in all of our products. The only ingredients that are not considered natural are the fragrances; however, this is why we offer them as an option. Please select the unscented/natural option if you would like to only use natural ingredients.

    Please keep in mind that natural ingredients can still possibly lead to an allergic or adverse reactions to certain ingredients. We encourage you to read each ingredient for each product before purchasing or using Texas Tea!

    If you are concerned, feel free to perform a patch or spot test by applying Texas Tea to a small section of your wrist/ankle and wait for 24 hours to see if you have a reaction before using the product as intended.

    If any adverse reaction occurs, discontinue use and consult with a medical professional.

    Can I cancel my order?

    Our order fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has been processed and tracking information has been provided.

    If your order has been processed, you will be charged additional shipping to cover the cost of additional postage.

    What is your refund policy?

    When it comes to Texas Tea Hair and Beard Oil, as long as the seal is not broken, you can mail your order back and you will be refunded for the cost of the oil. However, if the seal has been broken, we currently do not have a return policy to remain in compliance with the QAI Organic Certification Program, and all sales are final once shipped. For the Butter and Buttercream, we do not offer refunds since these products cannot be sealed.

    For our FOREX Trading Program, there are no refunds once your subscription for the month has been processed; however, before your next month is processed, please contact us to cancel your subscription if you cannot cancel it on your own.

    Is the Texas Tea Butter or Buttercream a Sealant?

    Both the butter and buttercream has humectant properties to absorb moisture from the atmosphere; however, they are not moisturizers. If you notice that your hair is not receiving enough moisture, using a moisturizer prior to applying the butter or buttercream is suggested.

    Do you all test products on animals?

    Our C.E.O. is the only beast that we have tested our products on.

    Here at JustinTime LLC, we love animals and will always remain 100% cruelty free.

    How long does shipping take to receive my order?

    First-Class Package: 2-5 Business Days Once Processed (M-F, excluding weekends and holidays).

    Priority Mail: 1-2 Business Days Once Processed (M-F, excluding weekends and holidays).

    Military APO/AFO: Please allow 2-3 weeks for delivery once your order is processed.

    International: Shipping time varies based on location, the weight of your package and the shipping service selected.

    Can women use Texas Tea hair care products?

    Yes! We love our Curlfriends! Our products are unisex and can be used by women of all hairstyles! Check out our collection and let us know what you think!

    How long does Texas Tea last?

    Because we use the highest all natural ingredients, our products have a 2 year shelf life!

    However, keep in mind that you should never dip wet hands into our products because water can shorten the life span of our beloved Texas Tea products!

    What Methods of Payment are Accepted?

    The following methods of payment are accepted:

    ⭕ All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc.

    ⭕ Pre-Paid Debit Cards

    ⭕ PayPal

    ⭕ Amazon Pay

    ⭕ Apple Pay

    ⭕ Google Pay

    ⭕ Coinbase Commerce

    Do you offer samples of your products?

    Unfortunately, we do not offer samples at this time, but we do offer discounts.

    If you want to try a few of our products discounted, please join our VIP program via mobile phone.

    Do you all offer same day shipping?

    Orders placed on/before 3:00 PM CST M-F will receive same-day shipping.

    Where is my tracking number or information?

    All orders will receive full tracking information via email and/or SMS text once your order is processed and ready to be shipped.

    Can I change my address after I place my order?

    If you contact us before your order is processed, we will update your shipping information for free; however, if you incorrectly enter your address after we have processed your order, we will have to charge you the postage and packing cost for having to reprint your shipping label.

    If your order was already shipped, we will not be able to offer a refund or reship the product until we receive the order back from the shipping company due to an incorrect address delivery failure.

    We ask that you please make sure you enter your address correctly the first time.

    Will I have to pay a duty, import fee or import tax for international orders?

    No. There will be no payment of import tax on the JustinTimeJLew website; however, you, as the customer, are the importer of record, and you MUST comply with all rules and regulations of your destination country.

    Orders shipped outside of the United States may be subject to import tax, which are levied once a shipment reaches the destination country.

    Can you provide more information about your ingredients?

    We use natural ingredients in all of our products. The only ingredients that are not considered natural are the fragrances; however, this is why we offer them as an option. Please select the unscented/natural option if you would like to only use natural ingredients.

    Please keep in mind that natural ingredients can still possibly lead to an allergic or adverse reactions to certain ingredients. We encourage you to read each ingredient for each product before purchasing or using Texas Tea!

    If you are concerned, feel free to perform a patch or spot test by applying Texas Tea to a small section of your wrist/ankle and wait for 24 hours to see if you have a reaction before using the product as intended.

    If any adverse reaction occurs, discontinue use and consult with a medical professional.

    Can I cancel my order?

    Our order fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has been processed and tracking information has been provided.

    If your order has been processed, you will be charged additional shipping to cover the cost of additional postage.

    What is your refund policy?

    When it comes to Texas Tea Hair and Beard Oil, as long as the seal is not broken, you can mail your order back and you will be refunded for the cost of the oil. However, if the seal has been broken, we currently do not have a return policy to remain in compliance with the QAI Organic Certification Program, and all sales are final once shipped. For the Butter and Buttercream, we do not offer refunds since these products cannot be sealed.

    For our FOREX Trading Program, there are no refunds once your subscription for the month has been processed; however, before your next month is processed, please contact us to cancel your subscription if you cannot cancel it on your own.

    Is the Texas Tea Butter or Buttercream a Sealant?

    Both the butter and buttercream has humectant properties to absorb moisture from the atmosphere; however, they are not moisturizers. If you notice that your hair is not receiving enough moisture, using a moisturizer prior to applying the butter or buttercream is suggested.

    Do you all test products on animals?

    Our C.E.O. is the only beast that we have tested our products on.

    Here at JustinTime LLC, we love animals and will always remain 100% cruelty free.

    Still have a question?

    Feel free to email our team or call us by turning your phone into landscape mode (sideways) to see our contact information.

    We try to respond as quickly as possible; however, we ask that you please allow up to 48 hours (2 business days) to receive a response from our team regarding any questions or concerns.

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